Welcome back everyone and a Happy New Year from the Stripes!
While we are all excited to leave the last year behind us, we can’t resist a look back at our favourite social moments from December 2020.
THANK YOU NHS!
We can all agree that there was a certain group of people, we were all really thankful for in 2020 and that was everyone working for our NHS.
It seems we were not the only ones who wanted to share this sentiment as aside from offering free rides and discounts to NHS staff members Uber UK launched its #GratefulUK campaign on Instagram and Twitter to spread the love for the NHS and all they have done for us this year. Truly one of our favourite moments in the last year.
Platform Updates of The Month!
December has been an exciting month for updates to our favourite platforms. Instagram added new creative tools to Reels and Stories, while Twitter returned retweets to the way they used to be. Facebook announced they will launch Facebook News this month and we can’t wait for the new feature.
No platform changed the world of social media in 2020 like TikTok. From the best dances to political activism you can read about it here.
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Whether in the form of breaking news that pigs really can fly, political manipulation or clean eating ambassadors claiming nutritionist status, fake news is one for us all to watch in 2017.
Often tricky to spot, bogus and bizarre headlines are halting the thumbs of social media scrollers worldwide and feeding us a variety of fibs. From stirring up a finger-wagging frenzy of political scandal to helping websites cash in by luring in traffic with “clickbait”, audiences are becoming all too easy to fool with online content.
Since the Brexit vote last year and most recently the inauguration of the new US President, we are beginning to see the rise of “alternative facts” in our newsfeeds. The press’ purpose is to guide us with quality information and of course to encourage democratic opinion and debate, but when the president’s own media adviser declares war on it, it’s not hard to see how vulnerable audiences are becoming completely suspicious of the media; people want to source and share information that mirrors their own views and beliefs.
So why all the fuss now?
Digital = shareable, and pretty much anyone can be their own author. Recent surveys conducted in the US have found that people are getting their news from social media sites 62% of the time, and 80% of students are unable to identify a real from a fake story. Why bother looking any further for a source when credible-looking headlines can be shared in one click? And to add to that, we as content consumers are doing less and less actual consuming before we share. A study last year found that up to 59% of links aren’t even being clicked on let alone read until the end before sharing in our own feeds.
And it’s not all politics and propaganda – Richard Branson recently learned about his own “passing” from the release of a fake news story which subsequently prompted the creation of an RIP Facebook page. The page cranked up over a million likes, an indication of how unconfirmed news can spread like wildfire. Branson spoke out to the official media to reassure the public that he is not only alive and well, but he is now calling for police intervention on the rise of fake news reporting.
The good news is that the government are now working on establishing an industry-standard definition of the phenomenon, whilst also delving into what platforms such as Google, Facebook and Twitter can and should do to look out for the not-so-social media-savvy among us. It will be interesting as well as useful to see how the psychology behind it works too, and how online adverts might be adding to what has also been dubbed as an “epidemic”.
PR will be crucial for guiding businesses through the “post-truth” minefield, and as well as the media, we all need to tune in to the evolving sources we get our information from and regain trust in journalism. It’s great that the likes of Facebook have now accepted a level of responsibility for protecting its users from fake news scams with its flagging feature, but I hope that both the media and general public call perpetrators out on their bluff to make sure it doesn’t reach a point where we’re all living in conflicting realities.
Following on from the post last month on understanding data acquisition, this post is going to address the fact that there is so much data out there – how do you know what you should be looking at, what good data looks like and which bits are genuinely useful. You are probably thinking this already, and you’re are right to do so. What constitutes good data depends on your objectives. For some it will be high numbers in social sharing or comments, for others it may be traffic to a specific web page or time spent on site.
What is good data?
It’s any data that allows you to better understand and deliver quality, contextual content to users.
What could this look like? Data sample points that help you to understand your consumers/users wants, dislikes and behaviours:
Additional data-points to consider:
Time on site
Too many look for high numbers across the board – particularly when using these figures to address KPIs. The issue here is that to achieve success in a certain space, to hit a certain objective, may mean that you have to sacrifice increasing figures in another area – and that’s okay. It’s important to set clear objectives and KPIs to reach those. Don’t just measure for measurements sake and cause strain to increase everything at once.
When looking at how people use your platforms or channels, for example, people may engage more with a post on Twitter than Facebook, even though the content was the same/similar, it’s key to take the learnings into account to ensure that you are delivering the right content types, topics and formats that the audience want to engage with.
The article you see shares for above (top left of image) shows that 2x more people were likely to share the post on Twitter than Facebook, particularly in the first 24 hours of the post being live.
Looking at the those figures (first 24 hours live) one might claim that the article was something people would associate themselves with and share out, so they must believe in/agree with the article, however it’s not something they want to share with their closer knit circle (Facebook) and not with their pure business circle (LinkedIn) which sits at zero. At the time, that may be a logical assumption, however when the same article was looked at a couple weeks later (see the sharing figures below), you’ll notice that Facebook has increased slightly and Twitter stayed relatively the same, however LinkedIn increased significantly, suggesting that the article might actually resonate even further with the more professional side of readers interests.
The key takeaway: Don’t look at your data to pull insights until you absolutely have to. Ensure you’ve given plenty of time for consumers to behave naturally with how and when they prefer to engage with your content.
But Twitter went so high, so fast, what’s up with that?
My hypothesis with 98% of the Twitter shares happening in the first 24 hours is that many people saw the article heading and shared/tweeted/retweeted without actually reading. They may have saved it to a read it later type app, however many people don’t actually take the time to read full articles anymore, and often take the risk of sharing any content that they think sounds like them from the title (yes, this can be dangerous, but that’s another post!).
Key takeaway: make sure when reviewing if your content is successful, don’t look purely at social shares alone. Make sure you overlay this information with data such as time spent on the page and bounce rates.
There is so much more that goes into understanding what good data is for you and how to use it to ensure it’s useful for your needs. In the next piece, we’ll look at the application of data and how to make it work for your needs.