Blog : agency

What being Agency Employer Brand of The Year means at Stripe

What being Agency Employer Brand of The Year means at Stripe

Thursday night at the Marketing Society’s St Andrews Day dinner, we were awarded Agency Employer Brand of the Year. It’s fair to say we’re no stranger to winning awards for our work, but to be recognised for the way we treat our people was pretty special and here’s why.

When we set up Stripe we had an ambition beyond doing great work for our clients and that was to create an agency that genuinely put people first. In a business where your product is your people, it’s ridiculous to have to say it, but all too often agencies are driven by nothing but the bottom line. In my opinion that’s back to front. At Stripe, we believe happy people = great work = happy clients. This philosophy hasn’t just been good for our people, it’s also been good for business. I don’t think it’s a coincidence that we’ve achieved year on year double digit growth and consistently exceeded our targets.

That said, when you run a small business, making a commitment to your people isn’t easy and the investment in time is huge. We don’t have the luxury of an HR department, so it’s down to our leadership team to define and deliver our people strategy day in day out. In many ways I believe this is why we’ve succeeded – everyone owns it and everyone delivers it.

Ultimately our people are our brand. ‘The Stripes’ as they call themselves define our culture and we try to let them own it as much as possible. Beyond that our philosophy is simple – it’s about supporting people to be the best that they can be. We do that through all the usual stuff like regular and consistent communication, providing forums for two way feedback, coaching, training, flexible working, reward and recognition. More importantly, it’s about giving people opportunities, empowering them and pushing them to realise their potential. But we also recognise that employees are real people beyond the doors of Stripe and we try to help them balance their lives with work as best we can.

This isn’t always easy and I’ll be honest, sometimes we don’t get it right, we are human after all. We do however take our responsibility to our people seriously. When the life of every individual is so precious, surely every business has a responsibility to do that?

Say hello to a new look Stripe

Say hello to a new look Stripe

When you first start up a business, it’s amazing how much time you spend agonising over the name, creating the perfect identity and defining your brand. And whilst your external image is hugely important, you very quickly realise that it’s the people you employ and the work you do that defines you. Because brands are lived from the inside out, not the outside in.

In the nine years since we started up Stripe a huge amount has changed, not just for us as a business but to the market in which we’re operating. We’ve not only survived, but thrived during a recession, we’ve experienced phenomenal growth, won countless awards and have supported our people to grow and develop.

It’s not always been easy, but despite all the change we’ve always had a very strong sense of what it means to be Stripey both for our people and for our clients. This has been our constant and I believe it’s what’s kept us on track.

As we look towards the future, Stripe is undeniably evolving. With the worlds of traditional PR and digital blurring, we’ve made a huge investment upskilling the entire agency to become digitally equipped – providing clients with one team to deliver compelling content and engagement across their PR and digital channels. We are no longer a team of PR professionals, we are a team of digitally savvy communicators.

So now feels like the perfect time to unveil a new Stripe brand. It’s been shaped by our values, our culture and heroes what we believe sets us apart – our people. And whilst on the outside the way we look is very different, the essence of what it means to be Stripey remains the same.

As we look towards the future there’s no doubt that there’s even more change to come but we’re absolutely ready for it.