Stripe Communications Blog

Social Media News: November 2020

Social Media News: November 2020

Ho, ho, ho – Happy December! To kick off the final month of 2020 we are back with our top social news from November and a look at who really ‘sleighed’ the social game! 

Grab a hot chocolate, put Mariah Carey on loop and dive into our favourite social news and trends from last month.

See you on the green mate! 

Image: Madame Tussauds London/ Instagram

The day Biden officially unseated Trump at the US Presidential Election, Madame Tussauds London gave his figure a little makeover, switching the suit for golf attire. Like the figures’ real life counterpart they will both have a lot more free time for golfing now! 

 

Platform Update of the month! 

Twitter joined the Stories party this month with their very own ephemeral content feature: ‘Fleets’. If you haven’t tried it yet, here is everything you need to know. 

Image: Techcrunch

 

A royal return

Image: @Telegraph

Twitter couldn’t get enough of the 4th season of Netflix hit show The Crown. In a thread users debated storylines and tried to tell truth from fiction. After uncovering what plotlines were really true, most of them were utterly shocked about what actually took place! 

And if the Stripe team’s reviews of the show on Zoom are any indication, you should definitely give it a watch! 

 

Don’t forget to follow @StripeCom on Facebook, Twitter, Instagram and LinkedIn to keep up to date with what’s happening in the world of Stripe as it happens. For the latest news subscribe to our weekly newsletter here.

NOTHING CHANGES, IF NOTHING CHANGES

NOTHING CHANGES, IF NOTHING CHANGES

This week Scotland became the first nation in the world to make period products free for all; a ground-breaking policy that’s a key step in addressing period poverty, reducing the shame and secrecy of periods, and changing mindsets and attitudes.

Similarly, in January, Stripe asked people to stop with the euphemisms that stigmatise menstruation and instead say it straight and just ‘call periods, periods.’  A campaign we’re proud to have delivered and one of the many social marketing campaigns that we’ve deployed over the past decade for the Scottish Government, confronting everything from excessive alcohol consumption, to reducing knife crime and increasing plastic bag use.

 

View this post on Instagram

 

A post shared by Stripe Communications (@stripecom)

While these campaigns are wildly diverse, they all share a common goal; to change attitudes and ultimately behaviour long term.

Every one of the 40+ campaigns we’ve devised and delivered have tested our thinking, our understanding and regularly made us rethink what we thought we knew…but no-one ever said championing change was easy!  So, what’s the key to delivering campaigns that really make a difference and can change social norms?

  • Challenge – be bold in your approach and your ideas. Change isn’t easy; it’s scary and difficult, but you won’t get the results you want if you always play it safe. Some of the most successful results have come from campaigns that highlighted an uncomfortable truth, made people realise they did that very thing, or had that very attitude. Confronting an issue head on often gives the standout you need. So, if you believe in it, stand up for it! We did this when we commissioned a ‘Drinking Mirror’ app showing what you would look like in 10 years’ time of you continued drinking at your current rate. We hit a nerve with the audience and media and secured over 800 media articles and 470,000 downloads.
  • Immersion – it’s obvious but understanding the issue and the audience is key and often this means leaving your own experience or viewpoint at the door. Resonance often comes after an issue is stripped back to the single most compelling insight, motivating factor or barrier to change, and addressing that head on.
  • Empathise – no point preaching, you’ll just alienate. Instead put yourself in their shoes; how do they feel, what’re they afraid of, what’s stopping them, what do they need or want to make change? If you can appreciate the challenge from a different point of view, you’re more likely to increase engagement, acceptance and change long-term.
  • Normalise – once you were weird if you recycled your egg boxes or took your own bags shopping, now it’s frowned up on if you don’t. That’s the power of normalising the desired behaviour and switching the narrative to celebrate those that do, and stigmatise those that don’t.
  • Engage – put simply, reflect the audience, talk their language, live in their world, use simple, fluff-free explanations, and make a clear ask. Use spokespeople they admire or respect or have walked in their shoes.  Get feedback, listen, learn, and overall make it believable and achievable.  In the past we’ve used testimony from knife crime victims to show the devastating impact it has on real lives, ultimately driving more resonance with the youth target audience than anything else.

Five points that make the steps to change seem simple, sadly it’s not.  Our talented planners and strategists work hard to get under the skin of every issue, to find the golden nugget for each campaign that we can use to engage audiences, drive media, excite influencers, drive social content and help make change happen.

Attitudinal and behaviour change doesn’t happen overnight, but with multiple award-winning campaigns under our belt, it’s a challenge we relish and rewarding work we enjoy. And whether we like it or not, one thing is certain; change is constant!

2021 COMMUNICATION TRENDS – REDEFINING VALUE-BASED SPENDING

2021 COMMUNICATION TRENDS – REDEFINING VALUE-BASED SPENDING

Whilst this year we’ve all learned that future-gazing is not without its risks… as we come to the end of 2020, it’s worthwhile reflecting on the seismic shifts that have happened across society in 2020 and what that might mean for communications in 2021.

One big trend for 2021 will be consumers redefining what value-based spending means to them – and this is a big watch-out for brands heading into 2021, especially for those whose defining consumer-facing CSR messages haven’t been a priority in recent years.

 

What is Value-based Spending?

Value-based spending is a term traditionally used when talking about budgeting. The principle behind it is that you should spend your money on the things you personally value the most in life – be that holidays, your children or the latest tech, and be more stringent with things you have less interest in (…stop browsing Deliveroo). The thinking being, that you then don’t feel you’re wasting your money on things you don’t want and are more appreciative of the value of what you buy. Think of Marie Kondo and her “Does it spark joy?” line of questioning around your household clutter… and you get the idea.

However, in 2021 it won’t be enough for our latest interior purchase to spark joy for us as individuals, we will be increasingly asking ourselves – does it spark joy for communities, the environment and social good? In 2021 value-based spending won’t be about what we personally value in life – but also what the positive value of that purchase is to a greater good.

 

Good guys vs bad guys

It’s fair to say many consumers before 2020 were increasingly aware of positive habits with their spending – with increased emphasis on shopping local, avoiding single-use plastic, being mindful of where goods were produced and so on. But 2020 has lifted our social consciousness on spending to (dare I say the word) unprecedented heights.

Covid, and its subsequent impact on all areas of our lives, saw brands being either lauded or named and shamed daily in the papers. Leon and AirBnB are examples of the good guys Vs Wetherspoons and Topshop who were heavily criticised for their treatment of employees. The increased focus on Black Lives Matter sees many of us now seeking out BAME run companies to show our support. Whilst lockdown and its restrictions have seen a shift in support for smaller, local businesses, the dramatic move to online shopping and, as holiday plans were kyboshed, millions of us planned home makeovers instead.

 

Hopping off the fence

Added to this – sitting on the fence in 2020 is increasingly seen by many as picking the ‘wrong side’. Brands who have been silent have been called out as much as the bad guys, whilst others are more open to making stands in terms of their political opinions and social causes. Burger King’s recent campaign to encourage customers to also shop with competitors, ITV’s public support of Diversity following their record number of complaints to OFCOM from their charged performance on Britain’s Got Talent and McDonald’s donating 1 million school meals after the Government was accused of not doing enough are recent examples. Will those brands supporting the consumer perceived ‘wrong’ side also come under increasing pressure? They certainly have across the Atlantic, as the #grabyourwallet campaign to boycott brands that supported Trump shows.

It is also probably no coincidence that it is in 2020 – it’s 18th year, the charity Movember has finally got Julius Pringles to remove his moustache, the first time the brand’s iconic identity has been changed since 1968 (over 50 years).

 

So, where next?

CSR and cause marketing are not new additions to the marcomms handbook. However, as we head out of 2020 and into 2021, ‘CSR campaign’ can no longer be a line in the budget. Brands will be expected, as a given, to communicate their brand values and contribution to society – be that their local community or on a wider scale. This acceleration in value-based spending means that consumers will increasingly spend more with brands who care about the same issues they do.

And, as a final prediction – in 2021 what will those issues be? It is not unreasonable to predict that as 2020 comes to an end, with the Covid vaccine hopefully helping us see a way out of the pandemic nightmare, Biden’s incoming presidency and hype around the 2021 UN Climate Change Conference COP26 already starting to build, climate change and the human impact on the environment will return to the headline news and brands should be ready for it.

Are you?

VOTE FOR SHAUN!

VOTE FOR SHAUN!

This month is all about elections as Stripe Group Account Director, Shaun Bell is standing as Chair of the Chartered Institute of Public Relations (CIPR) Scotland and we’re giving him our support.

Under his manifesto, Shaun plans to bring together the thriving community of PR professionals in Scotland, grow CIPR membership and importantly,

  • Illustrate how CIPR Scotland members and the wider PR community can get support through tough times
  • Increase visibility and understand of PR in boardrooms
  • Support PR careers and inspire the future leaders of our industry
  • Improve diversity in the Scottish communications industry

Shaun is truly passionate about life-long learning, career development and innovation so we’re not surprised he’s pledging to launch a ‘Here To Help’ initiative to support the PR community, introduce a ‘Director Skills Series’ to boost boardroom skills, and the expansion of the CIPR Scotland’s Future Leaders and Fellows Mentorship programmes.

With proposed new partnerships with the IoD, Marketing Society, PRCA, NUJ and Women in Journalism on top, we think Shaun has the interests of all comms professionals working in Scotland at heart.

So, join us and vote for Shaun – you can read his manifesto here and CIPR members can register to vote at the Scotland AGM here.

Social Media News: September

Social Media News: September

It’s that time of the month again and we’re back to recap our highlights from the world of social media in the past month! 

From our favourite campaigns, the top trends, and exciting new updates to social platforms, we’re unpacking what captured our attention here at Stripe.

Diversity performance

Credit: Instagram/ITVf


A campaign that moved us… 

After dance group, Diversity’s performance on ITV’s Britain’s Got Talent, the show – and in particular judge Ashley Banjo – came under fire from critics on social media and received record complaints from Ofcom. 

Rather than buckling under the pressure, ITV took the opportunity to stand by both the performance and the #BlackLivesMatter movement. They took advertising space in every national newspaper to share a simple B&W image from the performance, with some emotive copy to show their support. 

We support the campaign and the message, and applaud ITV’s efforts to support the movement in a consistent way. 

Platform updates

Top #3 Platform Updates

Back to its roots! Facebook launched its new ‘Campus’ feature, allowing students who go to the same Uni to connect.

TikTok creators will soon be able to sell merch directly on the platform with a new Teespring integration.

Snapchat launched permanent public profiles to allow users to create more of a presence on the app as well as audience analytics.

Favourite Viral MemeCredit: @tripgore

 

Favourite Viral Meme 

We just can’t get over the 2020 memes that keep on coming, we’re obsessed! Naturally, one of our favourites was the movement Twitter users tried their hand at explaining various 2020 scenarios to someone from 2019 through memes. Who would have seen a priest giving a socially distanced blessing using a water gun coming? 

Don’t forget to follow @StripeCom on Facebook, Twitter, Instagram and LinkedIn to keep up to date with what’s happening in the world of Stripe as it happens.

Long time no see London: Stripe is back in Shoreditch

Long time no see London: Stripe is back in Shoreditch

After 6 months, 9 million zoom calls, a dear friend and colleague going on maternity leave with no proper send off, a much loved team member emigrating with no proper send off, work lows and work highs, a distinctly average Zoom summer party, new team members joining remotely and endless days of rummaging in a kitchen cupboard for that mid-morning break, we finally returned to the office on Monday.

We all had the same feelings you’re having reading this (if you’re still working remotely); will I be safe? Will the commute be terrible? Will the masks be annoying? Will people be responsible about social distancing and hygiene? Isn’t it easier working remotely? There are probably more to add to that list. Like most, we went back into the office in two bubbles on rotation, designed to ensure continuity of our business in the event of any lockdowns and changes to our ways of working in the future.

Before we went back and we carefully and meticulously completed our ‘safe return to work’ plan, it felt like we were writing the ‘suck the fun out of work’ plan. Those tactile moments of a shared birthday cake, the work drinks, all the stuff that helps make going to the office is fun for all swiped away with a sanitised hand.

So, in short, we didn’t know what to expect really. I personally knew I was losing love for work, working in a remote environment. It was becoming a grind and something to endure versus something to enjoy. I came to the realisation I am only as effective in my role as I want to be when I am inspired by other people to challenge my thinking and make me challenge myself and that that is not as effective when done remotely.

That first day back in the office was the most I have enjoyed a day’s work in 6 months. Most of us in PR went into it because we are people people. We enjoy company and we enjoy a work culture that is fun, collaborative and inspiring. Otherwise you could happily clock in your work hours driving an HGV up and down the M1.

I have struggled to describe articulately just how much good it did for us all. Because really, it’s everything that being together means. The chat about my lockdown DIY haircut, the dubious music choices on the office stereo, the nefarious celebrities laid bare on the Mail Online sidebar of shame that warrant our attention, the listening and helping, the ideas building and ruminating, the support and the friendly ear, the encouragement, the many many laughs, the caring, the people.

Lockdown rushed the conversation about remote working. It has thrown us forward to the extreme of remote working and made us adapt with no preparation in what most likely would have taken 5-10 years. Whilst we’re all aware we may not go back to a full 9-5 five days a week any time soon, what I have come to realise is that balance is so critical. My opinion is that creative businesses, operating in creative office/work environments with creative people in them will deliver greater end product than when those same people are forced only to converse via video conference.

This is not a ‘pro return to work rant’ I have loved being closer to my family, seeing them more, being home for every bedtime and just knowing more about their lives, that working from home has granted, but I also know that I am happy when I feel like I am doing a good job at work and I do a better job as part of a connected team working together in person.

Stripe is a people business where people matter. What going back to the office this week has made me realise is that the people in our business, that I am lucky to call friends and colleagues are what matter most to me and there is no virtual facetime substitute for the real thing.

Social Media News: August

Social Media News: August

A lot has been happening in the world of social media in August and in this week’s blog post, we’re sharing some of our highlights… 

 

From our favourite integrated campaigns to some exciting new features and updates to the most popular platforms, including Facebook, TikTok, and Instagram, we’ll be unpacking what made the biggest impact in the digital space and what’s captured our attention at Stripe!  

Beluga whaleCredit: @PA

A campaign that made us smile…

This month marked a major milestone in our historic global PR & Social Media campaign for the SEA LIFE Trust Beluga Whale Sanctuary project. After years of planning, logistical hurdles, weather postponements and a global pandemic to overcome, this was the day that two former captive whales, Little Grey and Little White, would finally be reunited with the sea after spending the majority of their lives in captivity. The campaign caused a massive splash, making global news around the world, including two UK national news front pages, a BBC Breakfast, and ITN News at Ten feature. This was supported by a social content strategy focused on amplifying major media milestones in the journey of Little Grey and Little White, resulting in two Twitter Moments.

 

Platform updatesTop #3 Platform Updates

Out with the old! Facebook has changed to its new-look platform, making it easier for users to navigate. 

Twitter now lets users limit replies to their tweets. This is not the only update with the platform having launched their new API for third-party suppliers. 

Copycat alert! Instagram has now launched Reels it’s very own ‘TikTok-esque’ feature.

Reese Witherspoon

Credit: @ReeseWitherspoon

 

Favourite Viral Meme

The months of 2020… as told by celeb photos. Celebs have been describing how we’ve all been feeling during each month of 2020, using pictures of themselves. This trend has been jumped on by Reese Witherspoon and Mindy Kaling, among others. 

 

Don’t forget to follow @StripeCom on Facebook, Twitter, Instagram, and LinkedIn to keep up to date with what’s happening in the world of Stripe!

HOME TO THE OCEAN – AN EPIC STORY GIVEN A GLOBAL PLATFORM

HOME TO THE OCEAN – AN EPIC STORY GIVEN A GLOBAL PLATFORM

Senior Account Director, Andrew Boocock, reflects on the epic nature of delivering a historic global PR & Social Media campaign to tell the story of the world’s first open water sanctuary for beluga whales.

Waking up at 4.45am in the Hotel Vestmannaeyjar on Friday 7th August, the calm Icelandic dawn brought a reassuring sense of inevitability.

After years of planning, logistical hurdles, weather postponements and a global pandemic to overcome, this was the day that two former captive whales, Little Grey and Little White, would finally be reunited with the sea after spending the majority of their lives in captivity.

As I reluctantly swallowed my daily shot of cod liver oil, I had to pinch myself. Not in response to this frankly disgusting breakfast I had routinely adopted, but at the sheer scale of the journey myself and the team had been on with the SEA LIFE Trust Beluga Whale Sanctuary project.

We were about to help tell the story of a historic moment in marine and animal welfare which had never been done before. Gulp!

 

From Shanghai to Iceland: a global strategy to build love, excitement and sentiment

Almost three years earlier, I had relocated my family from Edinburgh to London to start a new life in the capital. The SEA LIFE Trust Beluga Whale Sanctuary project represented a massive opportunity to fulfil my ambitions for travelling the world and being part of an agency delivering campaigns with purpose. As a global communications brief, it didn’t get more epic.

This was a multi-faceted story to tell, not least in its scale and complexity. No-one had ever created a campaign strategy for a beluga whale sanctuary before.

We were starting from scratch, but at its core the team set out with a clear vision and objectives:

  • Build awareness, love and excitement for the Beluga Whale Sanctuary to take a global audience on a journey of discovery
  • Deliver engaging and educative content to grow a community of advocates and show the different stages of Little Grey and Little White’s journey to the world’s first open water sanctuary
  • Protect and manage the reputation of the associated brands and the Beluga Whale Sanctuary on a global scale during each stage of the project.

Using a multi-channel approach, our content strategy focused on amplifying major media milestones in the journey of Little Grey and Little White, whilst creating a drum beat of news and regular updates on the whale’s progress to help grow a community of fans on social using video and beautiful imagery.

From the initial project announcement in June 2018 to Little Grey and Little White’s 6,000 miles journey by land, air and sea from an aquarium in Shanghai to a remote Icelandic island called Heimaey last year, we have focused on maximising visibility and engagement at every phase of the campaign.

But amongst all the media coverage, Twitter moments and boots-on-the-ground assignments, there is one principle which has been integral to the campaign’s success: building relationships.

 

Home to the ocean

I learnt early on in my career that starting conversations, building connections and establishing relationships matters. People work with people, and over the past three years the relationships the team has cultivated and trust this has forged with the client, their stakeholders and international media contacts on an individual level is what has helped to make each moment fly.

The relationship forged with a media partner such as PA Media, for example, has been critical to the lifeblood of the story. Capturing video content and stills assets at different stages has not only helped to manage the flow of comms but also to inspire people’s love for the whales and the project.

Thanks to the beluga care experts, vets, Icelandic volunteers and none other than TV presenter and comedian, John Bishop, who is narrating an ITV documentary series on the project due to be aired this autumn, I’m pleased to say Little Grey and Little White are doing well after moving from their landside care facility to the sea sanctuary care pools.

John Bishop with Andrew Boocock, Senior Account Director, Stripe Communication, at the SEA LIFE Trust Beluga Whale SanctuaryBefore a big story breaks, there are always anxious moments the night before. How will the media react? Will people engage as you had hoped?

When the embargo lifted on Monday 10 August, I believed we had done all we can as a team to give the story its best chance.

Two UK national news front pages, a BBC Breakfast and ITN News at Ten feature later, the press office email has not stopped. We’ve set up interviews and responded to media as far away as Los Angeles in the West, and Seoul in the East.

But it’s the small things that matter which brings me back to my point about relationships.

At the end of a long and busy week I received a WhatsApp from one of the key visionaries behind the project.

‘Have a fab weekend and thanks again for all your support with this project. The biggest piece of this is about inspiring the public by getting the message out…’

Time for another one of those pinch-myself moments.

 

So long superficial social stars – it’s time for the real influencers to step up

So long superficial social stars – it’s time for the real influencers to step up

The pandemic has made us, as consumers, reassess and reflect on exactly who we’re following online, and why. As the UK public put a spotlight on our everyday heroes – the nurses, bin men and shelf stackers fighting the good fight right there on the frontline – slowly we began to realise that influencer culture had got a little out of control.

From sponsored brand deals, collaborations and an all-expenses paid lifestyle – or at least, the illusion of one – influencers appeared to have been given an easy ride over the past couple of years.

Then coronavirus happened.

Sponsored posts on Instagram fell from representing 35% of influencer content in mid-February to 4% in mid-April according to a report by Launchmetrics. Covid-19 forced content creators to strip back all the luxuries and go back to doing exactly that – creating their own content. With no glamorous events, launches and comped travel to luxe destinations, influencers have retreated to their bedrooms, mirroring exactly what their viewers have been doing for the past four months.

Back to the bedroom

For those of us who remember YouTube’s ‘What’s in my Bag’ era when Zoella filmed her videos in a box room at her parent’s house and Tanya Burr still spent her weekends working on a makeup counter, there’s something satisfying in knowing that throughout lockdown, our favourite influencers were binging Normal People right alongside us.

Pretty much overnight, influencers had to relinquish control of their carefully curated content, pare back their aesthetically pleasing lives and go back to the drawing board to work out exactly what their fans enjoy (and balancing that with much needed hits and engagement) at a time when social media provided a much-needed solace for so many.

In some cases, it’s been refreshing. As we all dusted off our kindles, Beth Sandland launched her virtual book club and brought readers from around the world together. When restaurants and bars were forced to close, Ailsa from Edin Eats pivoted her content from recommending the best places to eat in the city to ‘Edin Cooks’, a series where she learned to cook from scratch in her kitchen.

Josie LDN has captivated Insta audiences over lockdown with her home renovation. Yes, it might be a glorious, million-pound Cotswolds bolthole rather than a one-bedroom studio with a shower above the toilet, but who hasn’t enjoyed a bit of lockdown DIY?

However, it’s clear that others have struggled with developing their style when the safety net is wheeked away (no names mentioned – in this blog post anyway…).

The behaviour backlash

Predictably, living your life online comes with a level of accountability and some influencers have been caught out. Creators such as Arielle Charnas were called out for flouting social distancing rules and travelling long distances – with their followers describing their behaviour as irresponsible, insensitive or just plain old out of touch. Suddenly, fans took off their rose-tinted glasses and instead started to view their favourite influencers with piercing clarity.

So, is this the end of the road for influencers? Despite the backlash, influencer marketing is still one of the most powerful and measurable forms of marketing. During times of uncertainty, people rely on those individuals with credibility to educate, entertain and inspire. That’s not going to change. Influencers just need to ensure that they’re being genuine with the content they’re putting out there and continue to be as authentic as possible.

The rise of authenticity and purpose

Authenticity is something PR professionals have been banging on about for years. But, some of the time, it’s been lip service. How many times has a client said they want to work with a Zoe Sugg, because they can’t see further than the follower count over engagement levels? They’re happy to ‘pay and display’ – pay a one off sum for an Insta Story, a tweet, a single post with #ad. But what’s the benefit for the brand, and ultimately, the end consumer?

It’s our prediction that there is going to be a rise of purpose-led content, and content creators that facilitate conversations and inform valuable two-way discussions with their audiences will come to the fore. Pushing out just one solitary, vacuous grid post isn’t going to cut it with audiences in a post-Covid world and PRs, brands and influencers need to recognise this.

The next few months are going to be an interesting time as opinion shifts. Beauty blogs? Meh. We’d rather see some more dancing bin men.

An ode to the office

An ode to the office

There’s a bit of a tradition at Stripe which started when there was four of us crowded round a single deskphone back in 2007 – when it’s a colleague’s birthday we get cake and candles and we sing happy birthday. That’s it. But oh my god, do I miss those moments. Ten perfect minutes of celebration, joy and community all wrapped in glorious cake-y goodness.

It might be an unpopular opinion, but I miss the office. In all likelihood this is compounded by the fact that I have three marauding kids at home. Even still, I miss the office. I miss coffee and chat with my work wife, I miss the shared moments when you crack a brief, I miss the energy and buzz of big days and busy weeks, I miss spontaneous conversations and random comments that turn into really productive moments. I miss all the teamwork and togetherness that you just don’t seem to get on a Zoom call.

When Twitter announced last month that it would be changing its WFH policy to, well, forever, it set a forward-thinking precedent that could shape the future of how we work. There’s no doubt the benefits of working from home have been huge and have reinforced the value of mental health and work life balance. Letting go of some of the more stressful parts of work life – for me, the commute, the school run and the pressure to ‘be somewhere’ – and then also the realisation that, in fact, productivity doesn’t drop while working remotely.

So yes, absolutely the work is getting done but, in my opinion, it’s just not as much fun. It might sound naff but in a creative and agile industry like PR we don’t just go to work to work, we also go to play and be social. Productivity is important but it isn’t everything. Certainly, for some businesses and their workforces, fully WFH will work like a charm and it’s amazing that this moment has propelled in such positive change. I suppose that when we consider what the future holds for office-based cultures, I’m just not convinced it’s exclusively one thing or another and that maybe the reality is we’ll need a little bit of both.

Perhaps with flexibility, trust and compassion, there’s a chance we can have our cake and eat it.